EMC Corp., today announced that Cable & Wireless is now deploying the EMC Smarts family of software across multiple countries and managing key new domains, such as multi protocol label switching (MPLS) [define] for its customers. EMC reports that Cable & Wireless has been using the software to manage parts of the core network effectively for more than four years.
Cable & Wireless provides IP and data services for business customers in the U.S., Europe and Asia Pacific. The Cable & Wireless MPLS IP-VPN consists of several-thousand-device Cisco-based network and provides a WAN solution that connects partners and customers at fixed and remote locations for Internet, intranet, extranet and e-business applications.
By providing automated, intelligent analysis of root-cause problems within the IT infrastructure, EMC Smarts helps Cable & Wireless network managers ensure successful business operation around the clock. According to the companies, EMC Smarts is analyzing the relationships between each network device and building a complete picture of the effect of any fault, anywhere on the network, on business operation. The result is dramatically increased uptime through automated root-cause analysis — identifying and solving in real-time any problem across the network.
"We use a range of networks, so EMC Smarts' product suite enables us to understand the actual root cause of MPLS IP-VPN problems, no matter where they are, and act quickly to minimize downtime for customers," Mark Dearnley, head of IT at Cable & Wireless Europe, Asia & USA, said.
With EMC Smarts Business Impact Manager, Cable & Wireless says it can automatically calculate the effect of infrastructure and application issues on core services.
EMC Smarts Service Assurance Manager lets Cable & Wireless integrates and correlates management information from multiple sources. Smarts Service Assurance Manager is designed to integrate directly with the
EMC Smarts Business Dashboard to provide end-to-end visibility into the entire IT and business environment.
EMC Smarts IP Availability Manager is designed to enable Cable & Wireless to quickly auto-discover details of its IT infrastructure, diagnosing the root cause of Layer 3 problems that could prove disruptive.
"At the start of the business relationship, Cable & Wireless chose EMC Smarts based on the power of the underlying technology," Dason Bodilly, vice president, EMEA Operations for EMC Smarts, said. "The ability of EMC Smarts applications to quickly discover complex infrastructures and pinpoint root-cause problems were core capabilities that Cable & Wireless valued and hoped to apply to new technologies moving forward. This is exactly what it is doing with its new MPLS implementation."
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